Ruckus ZoneDirector 1 Year WatchDog Support
These support partners provide Level 1 and Level 2 support services to end users, using support engineers who have been trained and certified on Ruckus Wireless products. In the event the issue requires escalation to Ruckus support, our partners will open a case on your behalf and provide updates on the status of the issue.
In the unlikely event of a hardware failure
Partner WatchDog Premium support customers may receive a controller replacement unit in advance of return shipment. All returns must be authorised and assigned RMA numbers in advance by a Ruckus Technical Support Engineer.
Partner WatchDog Premium Support customers must ship failed unit(s) to Ruckus within fifteen (15) calendar days from the date of receipt of replacement product(s). Ruckus reserves the right to bill for units not shipped within this time. The replacement unit may be refurbished or new, at the option of Ruckus Wireless.